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Customer Service Representative
Job Description
SUMMARY OF POSITION :
Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and professional responsibility for each customer contact and by ensuring all customer requirements are completely met in a prompt and courteous manner.
This position is employed by Port Wilmington, which is owned by Enstructure LLC.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Communicate directly with Warehouse, keeping frequent and clear communication to facilitate best and most efficient business practices
Be the first point of contact for all customer incoming traffic (via phone, email, fax etc.), and respond to these request / inquires in a timely fashion.
Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators.
Maintain accurate recordkeeping of databases and files (electronic and hard copies)
Coordinate and attend regular company meetings or video, teleconference with the Office Manager and Warehouse Coordinator and accommodating international time zone
Job Requirements
Details :
EDUCATIONAL REQUIREMENTS & COMPETENCIES
High School or Equivalent
Computer proficiency with MS Excel and word
Must demonstrate a commitment to excellent customer service and portray a professional image at all times.
Must have great attention to detail and does not make simple mistakes through lack of consideration
Extremely reliable & conscientious
Able to work independently with limited supervision & maintain a professional attitude at all time
Is focused, not easily distracted and is motivated to work with an ethical business
Ability to multi-task, prioritize, and manage time effectively
Ability to work with a team
Capable of performing multiple tasks concurrently.
Ability to work overtime during the week or on weekends when necessary
Good understanding of warehouse operations.
Intermediate skill level in Word and Excel.
Self-starter and willing to research and resolve problems.
Ability to build and foster positive relationships
Reasoning skills
Problem solving and troubleshooting skills
PHYSICAL DEMANDS / WORK ENVIRONMENT :
Typically in an office environment but may visit a warehouse or outdoor environment. While performing the duties of this position, the employee is required to stand;
walk; and reach with hands and arms. The employee is frequently required to walk with alternate standing. The noise level in the work environment is usually moderate.
Phone : 302-544-6911
Email : ttoy@synerfac.com
Last updated : 2024-04-23
Full Time
$58k-74k (estimate)
04/25/2024
07/23/2024
mikosh.org
DE
<25
The job skills required for Customer service manager include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.